Trust and promises go hand-in-hand. We were taught this as children. We expect it from our friends and family. And we demand it from our employers and co-workers. But during organizational change, far too many managerial promises are broken. Perhaps it was the promise that no employees would lose their jobs. Perhaps it was the assurance … Continue reading Broken Promises: What to Do When Change Managers Promise What They Can’t (or Won’t) Deliver