Broken Promises: What to Do When Change Managers Promise What They Can’t (or Won’t) Deliver

Trust and promises go hand-in-hand.  We were taught this as children.  We expect it from our friends and family.  And we demand it from our employers and co-workers.  But during organizational change, far too many managerial promises are broken. Perhaps it was the promise that no employees would lose their jobs. Perhaps it was the assurance … Continue reading Broken Promises: What to Do When Change Managers Promise What They Can’t (or Won’t) Deliver

Organizational Change: Myth, Facts, and Reality

Organizational change.  These few words strike dread in the heart of not only the employees who are being asked to change, but also the change leaders who are in charge of those changes. Throughout my practice, I've discovered that some well-change management advice -- although well-meaning -- often is based on assumptions about what change … Continue reading Organizational Change: Myth, Facts, and Reality

The Compassionate Workplace: What It Is, Why It’s Missing, and How It Contributes to Organizational Success

Should we expect to find compassion in our workplaces – or should we check our emotions at the door in order to be more productive at work?   Is workplace compassion a “nice to have” bonus at work – or is it an organizational imperative for innovation and profitability?  According to recent research, compassion may be … Continue reading The Compassionate Workplace: What It Is, Why It’s Missing, and How It Contributes to Organizational Success

Understanding the “Why” Is More Important Than Understanding “How Much”

What's your number?  In business, organizational leaders rely on the financial and quantitative metrics that reveal how they've done in the recent or not so recent past.  Skilled analysts can then parse the data to reveal trends that can benefit or hurt the company's profitability and sustainability. Numbers matter. But do you rely exclusively on … Continue reading Understanding the “Why” Is More Important Than Understanding “How Much”

The No Man’s Land of Change: The Paradox of Change and Stability

  If you're the leader of a change initiative, you're probably energized at its potential outcomes -- but if you're the target of organizational change, you're probably terrified at the unknown future that it will bring. So, how do you create change while still addressing the very human fear of the unknown future?  In other … Continue reading The No Man’s Land of Change: The Paradox of Change and Stability